A 52-volt battery offers several advantages over lower-voltage options, such as 48-volt systems. Here's why we choose 52 volts:

More Power: A higher voltage allows your e-bike to deliver more power to the motor, resulting in better acceleration and the ability to tackle hills with greater ease.

Superior Range: 52-volt systems are more efficient, helping you go further on a single charge compared to lower-voltage systems.

Increased Lifespan: Operating at a higher voltage reduces the strain on the battery, leading to a longer overall lifespan.

Murf bikes are equipped with Tektro hydraulic disc brakes, providing reliable and responsive stopping power for a smooth, safe ride.

Murf bikes feature proprietary rear hub Murf motors, with a power output of 250 watts. The motor a deliver a strong, efficient performance for all types of riding.

Yes, all Murf bikes come equipped with an off-road headlight, ranging from 9W (550 lumens) to 18W (1080 lumens), ensuring visibility and safety during your rides.

You will be able to travel up to 80 kms on a single charge on almost all Murf bikes. Mileage is influenced by various factors, including terrain, temperature, rider weight, and any additional gear. For example, riding on a lower mode such as 1 or 2 will preserve the battery longer than riding with throttle for your entire journey. Check out some of our range test videos to learn more.

From 0%, the battery will take about 5-6 hours to complete its charge.

Yes, the battery is easily removable, but the key also serves as an added security mechanism on Murf bikes, as removing the key will disable the motor, prohibiting thieves from riding off with your bike.

To remove the battery, press the key inwards and rotate counterclockwise.

With a throttle, you can engage the motor by simply pressing a thumb lever or twisting a grip—no pedaling required. All Murf bikes come standard with a thumb throttle.

With pedal assist, the motor activates only when you pedal, adding extra power to each stroke. Murf bikes come standard with 5 levels of pedal assist, from low to high, allowing you to adjust how much help you want from the motor.

All Murf E-bikes are designed to add on accessories for different use cases from carrying basic essentials to large cargo and passengers, but some accessories are designed for a specific model.

All Murf E-Bikes

• Front Baskets
• Cup and Phone Holders
• Surf Rack

Alpha Cargo and Higgs Cargo (for passenger and rear cargo setups)

• Cargo Carriage
• Seat Pads
• Cargo Bars & back rest

Alpha Murf, Alpha ST, Higgs Step Thru and Higgs (Build in rear racks)

• Baskets

Fat Murf, Fat Murf Step Thru and Izzy Step Thru

• Require purchase of a Rear Rack Package to add on rear cargo accessories

Some accessories that we sell can be universally used on any e-bike but many are specifically designed to install on a Murf.

Universal Accessories include:

• Cup and Phone Holders
• Mirrors
• Helmets
• Locks

Murf offers a two-year warranty that covers the battery, electrical components, and manufacturer defects for the original purchaser. This warranty does not cover general wear and tear, improper use, or modifications. For more information, please visit our Murf Warranty Policy.

If you are having any issue with your Murf Bike, please reach out to us first at 0411 488 998 or australia@murfelectricbikes.com. 

If local to the Gold Coast area, you can make an appointment at our Tweed Heads location.

If you are not local, our team can direct you to your nearest service center. *If there is not an Authorized Service Center in your area, we will work with you to identify a shop that can complete the service. 

If you need anything to repair your Murf, please reach out to our customer support team who will be happy to assist you with getting the part you need.

Yes, to a certain degree, but please make sure not to submerge the motor, battery compartment, or any other electronic components as that may cause significant damage. If the bike is wet after a ride due to rain or a puddle, please clean and dry the wet spots thoroughly. *Electrical damage due to water exposure is not covered under our warranty.

We recommend servicing your Murf every 6–12 months, depending on how often you ride and the conditions you’re riding in.

Regular servicing keeps your bike performing at its best, extends the life of key components, and ensures every ride stays smooth, safe and effortless.

If you ride frequently, commute daily, or notice changes in braking, gears, motor performance or battery range, it’s a good idea to book in sooner.

A little maintenance goes a long way in keeping your Murf ready for wherever the road takes you.

Murf eBikes will ship about 75% assembled. Assembly time can take anywhere from 30 minutes to an hour. To complete the build of the eBike, you will need to attach the front tire, handlebars, pedals, and headlight. Please refer to our assembly videos for more information.

Yes, our eBikes will come with a standard wall charger and tool kit with all of the tools necessary to build your bike.

Can I Test Ride a Murf before I purchase?

Yes, we offer test rides at our retail locations. Cruise by our retail shop in Tweed Heads, NSW where any of our sales associates can get you on any of our models and talk you through anything you’d like to know about our bikes.

Murf HQ: Unit 15 44-46 Ourimbah Road, Tweed Heads NSW 2485

Shipping for e-bikes to NSW, QLD & VIC is $100 flat fee. ACT, WA, NT, TAS, SA $249 flat fee.

Accessory orders are $15 flat fee.

For more information, please visit the Murf Shipping Policy.

At Murf Electric Bikes, we prioritize your satisfaction with a 7-day return policy. To return an

electric bike, it must have less than 5 kms, be in like-new condition, and include all original packaging and items; the purchaser is responsible for return shipping costs, with a label provided by Murf. 

For more information, please visit our Murf Return Policy.